Do tenants need an account to report a repair?

Yes, a quick one: they sign in with the email or phone number their landlord or agency has for them, so the report reaches the right home and only the right people see it.

Can an agency have its own report link?

Yes. Each agency has its own address on this site, https://www.levelmoves.com/report/your-agency, with its name and out-of-hours number, and a printable QR card for each home’s door.

What about emergencies like a gas smell?

The report shows the safety steps and the national gas emergency number first, and an emergency goes to the top of the landlord’s and the agency’s list.

Repairs

Report a repair in a minute, then follow it to fixed

A photo, a voice note or three taps on picture tiles. The assistant suggests a safe quick fix first; if that does not work, the report goes to the landlord or the agency with its own number and one thread everyone follows.

Report a problem How it works

A plumber working on the pipe under a kitchen sink

How it works

1. Show it or say itTake a photo, hold the microphone and say what is wrong, or pick from picture tiles: kitchen, boiler, no hot water. The assistant suggests the problem; you say yes or pick another.
2. Try the quick fix firstSafe checks for that problem, such as the boiler pressure or the trip switch. If it works, nothing more to do. Gas and electrical safety come first, word for word.
3. Sent with its own numberSeveral problems go in one report with one number, like R-12. The landlord or the agency is told at once, and you see it under Repairs.
4. One thread to fixedTenant, landlord, agency and contractor write in the same thread, each line marked with who sees it. You pick a visit time, say whether it is fixed, and rate the work.

For everyone on the repair

Tenants

Sign in with the email or phone your landlord has, open Repairs and press Report a problem. Free, and never a fee for a repair.

Report a problem

Landlords

Every repair, certificate and cleaning in one Maintenance list: what it waits on, the quotes for your yes, the visit and the invoice on the same task.

For landlords

Agencies

A desk for thousands of homes: filters by client, home and worker, give several to a team member at once, export to a spreadsheet, the numbers at the top.

For agencies

Agencies and landlords: print a card for each home’s door or the tenant’s welcome pack. Something broken? Scan it, and the report opens with the home already chosen.

Questions

Do tenants need an account to report a repair?: Yes, a quick one: they sign in with the email or phone number their landlord or agency has for them, so the report reaches the right home and only the right people see it.
Can an agency have its own report link?: Yes. Each agency has its own address on this site, https://www.levelmoves.com/report/your-agency, with its name and out-of-hours number, and a printable QR card for each home’s door.
What about emergencies like a gas smell?: The report shows the safety steps and the national gas emergency number first, and an emergency goes to the top of the landlord’s and the agency’s list.