How reviews work

Who can review a provider on LevelMoves, what we hide and why, and how we look for fake reviews.

Only a customer (or the tenant living in the home) whose job was finished through LevelMoves can review it, once per job.
We do not pay for reviews, and providers may not offer anything in return for one. We do not remove reviews because they are negative.
We hide a review only if it breaks these rules: it is not about the job, it is abusive or discriminatory, it contains personal data, it is fake or was rewarded, or it is unlawful. The provider is told why. Hidden reviews still count in the star average.
Providers can reply once. Anyone can report a review; a person on our team checks every report.
The star average includes every review, and the number of reviews is shown beside it. Reviews from tenants count in the average too.
A provider shows the words of all their reviews or of none; they cannot choose which ones.
We check for signs of fake reviews (the same device or payment details, reviews between connected accounts) and remove them.